Privacy Policy
Alpha Motors Uganda - Data Protection & Privacy
Last updated: September 10, 2025
1. Introduction
At Alpha Motors Uganda, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events.
2. Information We Collect
2.1 Personal Information
- • Name, email address, and phone number
- • Physical address and location data
- • National ID, passport, or driving license information
- • Date of birth and age verification
- • Emergency contact information
2.2 Financial Information
- • Payment method details (encrypted)
- • Bank account information for refunds
- • Credit card information (processed securely)
- • Transaction history and payment records
2.3 Vehicle-Related Information
- • Vehicle preferences and requirements
- • Rental history and driving patterns
- • Vehicle inspection reports
- • Insurance and registration details
2.4 Technical Information
- • IP address and device information
- • Browser type and version
- • Operating system and device identifiers
- • Website usage data and analytics
3. How We Use Your Information
3.1 Service Provision
- • Process vehicle sales and rental transactions
- • Provide customer support and assistance
- • Manage bookings and reservations
- • Verify identity and age requirements
- • Process payments and refunds
3.2 Communication
- • Send booking confirmations and updates
- • Provide customer service and support
- • Send important service notifications
- • Marketing communications (with consent)
- • Surveys and feedback requests
3.3 Legal & Compliance
- • Comply with legal obligations
- • Prevent fraud and ensure security
- • Maintain accurate business records
- • Respond to legal requests
- • Protect our rights and interests
4. Information Sharing & Disclosure
4.1 We Do NOT Sell Your Data
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
4.2 Limited Sharing
- • Service providers (payment processors, insurance companies)
- • Legal authorities when required by law
- • Business partners with your explicit consent
- • Emergency situations for safety purposes
4.3 Data Processing Partners
- • Payment processors (Paystack, mobile money providers)
- • Insurance companies for coverage verification
- • Cloud storage providers (encrypted data only)
- • Analytics services (anonymized data only)
5. Data Security
5.1 Security Measures
- • SSL encryption for all data transmission
- • Encrypted storage of sensitive information
- • Regular security audits and updates
- • Access controls and authentication
- • Secure payment processing
5.2 Data Retention
- • Personal data retained for 7 years after last transaction
- • Financial records kept for 10 years (legal requirement)
- • Marketing data deleted upon opt-out
- • Inactive accounts deleted after 3 years
6. Your Rights
6.1 Access & Control
- • Request access to your personal data
- • Correct inaccurate information
- • Delete your personal data
- • Restrict processing of your data
- • Data portability (receive your data)
6.2 Marketing Preferences
- • Opt-out of marketing communications
- • Unsubscribe from email newsletters
- • Control cookie preferences
- • Manage notification settings
7. Cookies & Tracking
7.1 Types of Cookies
- • Essential cookies (required for website function)
- • Analytics cookies (anonymous usage data)
- • Preference cookies (remember your settings)
- • Marketing cookies (with your consent)
7.2 Third-Party Services
- • Google Analytics (anonymized data)
- • Social media integration
- • Payment processors
- • Map services (location data)
8. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than Uganda. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
Data Protection Officer
Alpha Motors Uganda
Email: privacy@alphamotorsuganda.com
Phone: +256759632512
General Inquiries
Email: ssunnaumar54@gmail.com
Address: Kampala, Uganda
Website: www.alphamotorsuganda.com
Your Privacy Matters
We are committed to protecting your privacy and ensuring the security of your personal information. If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.
This policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions.